Shipping policy

Shipping Timeframe

For products that are in stock, standard shipping processing time is 1–2 business days, and transit time is 5–8 business days.

Once your order ships, we will provide tracking information via email and text.

The freight carrier will contact you by phone to schedule a delivery appointment at your convenience prior to arrival.

Shipping Cost

Please check the checkout page for the shipping cost.

Freight Responsibility and Returns

Once an order has been shipped, the customer assumes full responsibility for both the initial freight cost and any return shipping costs. In the event a product is returned, a refund will be issued only after the item is received and inspected, and it will be net of all shipping expenses incurred.

Note: Once a label is created, regardless of whether it has left facilities, we are no longer responsible for your package. Please contact the shipping carrier for further assistance.

Shipment Acceptance and Claims

Upon receiving your shipment:

Inspect Before Signing:
It is crucial to thoroughly inspect the shipment for any visible or concealed damage before signing the delivery receipt.

Final Sale After Signature:
Once a shipment is signed for free and clear, no returns or exchanges will be accepted. The sale is considered final.

Concealed Damage:
If damage is discovered after delivery (concealed damage), the customer may file a claim directly with the shipping carrier. We will assist with any necessary documentation if required.

 

Contact Information

Email: info@royaleqp.com

Phone Number: +17022688156

Address: 6865 Speedway Blvd. Q108, Las Vegas, Nevada 89115, United States