Order Cancellations & Returns

If an order has already shipped and the customer decides to cancel, the item may be returned, but the customer will be refunded minus the original shipping cost and return freight charges. Returned items must be unused, undamaged, and in original packaging. Returns must be approved in advance. Customer pays for return shipping. 

Freight Damage

We do not accept returns for products damaged during shipping. All customers are responsible for inspecting their shipment upon delivery.

If damage is found, the shipment must be refused at the time of delivery.

If refused, we will issue a full refund or arrange a replacement at no cost.

Once the delivery is signed for as free and clear, we cannot issue a refund for freight-related damage.

Exchanges

We do not accept exchanges once the product has been signed for and accepted in good condition.

If you have any questions before ordering or need help choosing the right lift, our team is happy to assist—we’re here to make sure you get the right equipment the first time.

If you have questions about this policy, please contact us at

 

Contact Information

Email: info@royaleqp.com

Phone Number: +17022688156

Address: 6865 Speedway Blvd. Q108, Las Vegas, Nevada 89115, United States